your new favorite statement jewelry
If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address; shipping & handling charges will need to be repaid before we can send the package again.
Lost/Damaged by Post Office:
We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us & we will provide directions on how to file a claim with the USPS.
Damaged Items/Order Errors:
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.
Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We’ll be happy to fix and send you new items. We cannot honor changes outside of the time frames, as stated within our policies.
Once we have been notified of any damaged items you have received, we will work with you to get them corrected. Please note: we cannot extend any discounts to you should you decide to sell damaged items at a discount.
If you have questions regarding our policies, please contact me!